If you have been involved in the auto repair business for many years, you have had to adapt to accommodate new developments in vehicle manufacturing. Gone are the days when you had to make mechanical adjustments to an engine to improve its performance. Now most of those functions are controlled by a computer.
You have had to learn new skills to continue your business. However, you may be reluctant to make changes to your point of sale system, deeming it unnecessary. Even if that were true, which is debatable, an update to your auto repair POS system could help to make not only transactions but also scheduling and service smoother and easier for you, your employees, and your customers.
Here are some examples of how a new POS system like a Clover Station could specifically benefit your auto repair business.
Checking a vehicle’s service history helps you to make a more accurate diagnosis and better service recommendations. As a result, you can gain greater confidence from your customers. A POS system designed specifically with your auto repair service in mind can decode VIN numbers and check the Carfax more quickly and accurately.
Many of your customers pay for services with a credit or debit card. In the interest of security, more of these come equipped with EMV chips. In just a few years, these have become the norm rather than the exception, meaning that POS systems less than 10 years old may not be equipped with chip readers. Newer POS systems have the ability to accept all methods of payment, including chip-equipped cards. Your customers will likely appreciate your commitment to their financial security.
You can save time and money if you do not need to re-enter invoices every time. Clover POS has QuickBooks integrated into it so that exporting your reports is a simple, one-step process. You can handle both transactions and accounting functions at the same terminal.
As an auto repair provider, you are expected to adapt your schedule to your customers’ needs rather than the other way around. It is important to determine peak time periods and ensure that you have enough employees scheduled during that time. A Clover Station allows you to manage your schedule so that you can ensure you have enough employees scheduled when demand is high.
Customers get frustrated when waiting for a vehicle repair, and understandably so. They often depend on their automobiles to get to their jobs, pick up kids from school or day care, buy groceries, and a hundred other vitally important tasks. Customers who have to wait for you to order a part that is not in stock may well decide to take their business elsewhere. A Clover Station POS allows you to better manage your inventory so that you are more effective at keeping the necessary parts in stock so that they are ready when needed.
Improved Customer Experience
Your customers appreciate anything that makes their lives easier, and all this adds up to a more streamlined customer experience, not only when paying for services but when scheduling them in the first place. There are many manufacturers offering POS systems to auto repair professionals, one of which is Merchant Account Solutions.